Refund policy

The right of withdrawal allows the consumer to cancel the order placed online within 14 days , without having to justify his decision and without bearing other costs (except possible return costs).

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customized items (for example items which use personalized writings or logos) are excepted from the return policy. Returning these products is not possible.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@maze-engineering.com. Please note that returns will need to be sent to the following address: 

Maximilian Krämer
Hebbelstraße 38
85055 Ingolstadt
Germany

If your return is accepted, you will have to send the items to the above stated address. The customer will pay for the shipping fees. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@maze-engineering.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@maze-engineering.com.

 

Standard letter template for consumer withdrawal in the case of a distance contract.

Letter to be sent by registered mail with acknowledgment of receipt to the seller.

First and last name of the consumer
His address
Postal Code - City

Recipient: First name and last name of the professional seller
Recipient's (seller's) address
Postal Code - City

At ..., on ... (date of letter)

Madam, Sir,

On ... (indicate the date appearing on the order form), I ordered ... (description of the item: for example the DVD collection, the armchair...) which you delivered to me (or which I received) on ... (date).

Hereby I exercise my right of withdrawal and ask you to refund the money which was paid for the products.

Please find enclosed (indicate the returned item) which I am returning to you.

Signature